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This Cookies Policy explains how OneConnect Infrastructure Limited, a licensed Internet Service Provider (ISP) under the Nigerian Communications Commission (NCC), uses cookies and similar technologies on its websites, customer portals, applications, and digital platforms (collectively, the "Services").
This Policy should be read together with our Privacy Policy, Terms of Use, and Security Guidelines.
Cookies are small text files placed on your device (computer, smartphone, tablet, router interface, or other internet-enabled device) when you visit a website or use an online service. Cookies help websites recognize your device, store preferences, enhance performance, and improve security.
We may also use similar technologies such as web beacons, pixels, SDKs, and local storage for similar purposes.
Deliver and operate our ISP services effectively
Authenticate users and secure customer accounts
Monitor network performance and service availability
Improve website functionality and user experience
Enable customer self-service portals and dashboards
Conduct analytics and service quality improvements
Support lawful marketing and communications (where consented)
These cookies are required for our Services to function properly and cannot be disabled.
Enable secure login and account authentication
Maintain session integrity and prevent fraud
Support customer portals, billing systems, and service requests
Comply with regulatory and security obligations
Without these cookies, core ISP services may not be available.
These cookies enhance usability and personalization by remembering your preferences.
Language and region settings
Saved login sessions
User interface preferences
Customer portal configurations
Disabling these cookies may reduce service convenience but will not block access entirely.
These cookies collect aggregated and anonymized information about how users interact with our platforms.
Understand website traffic and usage patterns
Diagnose performance issues
Improve service quality and user experience
Optimize network and platform reliability
Analytics data does not directly identify individual users.
Measure engagement with service announcements or promotions
Personalize offers related to internet plans or value-added services
Track the effectiveness of digital campaigns
Users may opt out of marketing cookies at any time.
Some cookies may be set by trusted third-party service providers that support our operations, such as:
Analytics providers
Customer support tools
Payment and billing processors
Security and monitoring services
These third parties are contractually required to comply with applicable data protection laws and are governed by their own cookies and privacy policies.
You can manage or delete cookies through your browser or device settings. Instructions vary depending on the browser or operating system you use.
Disabling essential cookies may prevent access to certain services
Some features may not function properly without cookies
OneConnect will request explicit consent before placing non-essential cookies
You may update or withdraw your consent at any time via cookie banners, settings, or account preferences
Cookies used by OneConnect do not store passwords, full payment card details, or sensitive authentication credentials in plain text
Information collected through cookies is protected using appropriate technical and organizational safeguards
Cookie-related data is processed in accordance with our Privacy Policy and Security Guidelines
OneConnect’s use of cookies complies with applicable data protection and telecommunications regulations, including:
Nigeria Data Protection Regulation (NDPR)
NCC Consumer Code of Practice Regulations
EU General Data Protection Regulation (GDPR), where applicable
Other relevant data protection and communications laws
Changes in technology
Regulatory updates
Operational or service improvements
Any changes will be published on our website, and the “Effective Date” will be updated accordingly.
If you have questions, concerns, or requests relating to this Cookies Policy or how we use cookies, please contact:
OneConnect Infrastructure Limited
Email: privacy@oneconnect.ng
📞 Phone: +234 [Insert number]
If you have any questions about this policy, please contact us at support@oneconnect.com.ng