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OneConnect Infrastructure Limited is committed to protecting the privacy, confidentiality, and security of personal data entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with our websites, customer portals, applications, network services, and other digital or physical channels (collectively, the "Services").
This Policy applies to individual customers and subscribers, corporate and enterprise clients, website visitors and prospects, and vendors, partners, and contractors.
This Policy should be read together with our Terms of Use, Cookies Policy, Security Guidelines, and other applicable service agreements.
OneConnect Infrastructure Limited (“OneConnect”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal data entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with our websites, customer portals, applications, network services, and other digital or physical channels (collectively, the “Services”).
Individual customers and subscribers
Corporate and enterprise clients
Website visitors and prospects
Vendors, partners, and contractors
This Policy should be read together with our Terms of Use, Cookies Policy, Security Guidelines, and other applicable service agreements.
OneConnect Infrastructure Limited is a licensed Internet Service Provider (ISP) regulated by the Nigerian Communications Commission (NCC).
For the purposes of applicable data protection laws, OneConnect is the Data Controller in respect of personal data processed under this Policy.
Internet access and broadband services
Network provisioning and infrastructure services
Customer onboarding, billing, and support
Service monitoring and quality assurance
Regulatory compliance and lawful disclosures
Marketing and communications (where consented)
It does not apply to third-party websites, applications, or services linked from our platforms.
Full name
Email address
Phone number
Residential or business address
Identification documents (where required by law)
Customer account details
Service plans and subscriptions
Login credentials (securely encrypted)
Customer reference numbers
IP addresses
Device identifiers
Network usage metadata
Log files and diagnostic data
Session and access timestamps
Payment references
Billing history
Invoices and receipts (We do not store full card details; payment data is processed via secure, compliant payment providers.)
Customer support tickets
Emails, calls, and chat records
Feedback and complaints
Communication preferences
Responses to promotions or surveys
Consent records
Direct interactions (sign-ups, forms, emails, calls)
Use of our websites, portals, and applications
Network and service usage
Cookies and similar technologies
Third parties (e.g., regulators, partners, payment processors), where lawful
Performance of a contract (to provide ISP services)
Legal and regulatory obligations (NCC, NDPR, lawful requests)
Legitimate interests (service improvement, fraud prevention)
Consent (marketing communications, cookies)
Protection of vital interests (security and network integrity)
Provide, operate, and maintain ISP services
Provision and manage network access
Authenticate users and secure accounts
Process billing and payments
Monitor network performance and service quality
Prevent fraud, abuse, and unauthorized access
Communicate service updates and notices
Respond to inquiries and customer support requests
Comply with regulatory and legal obligations
Conduct analytics and service improvement
Carry out marketing and promotional activities (where consented)
We may send service announcements, updates, and promotional messages
Marketing communications may be delivered via email, SMS, phone, or digital channels
Users may opt out at any time using unsubscribe options or by contacting us
We do not sell personal data to third parties.
Enable core website and portal functionality
Improve user experience
Analyze traffic and performance
Support marketing activities (where consented)
For more information, please review our Cookies Policy.
Service providers and vendors (hosting, billing, analytics, support)
Payment processors (secure and compliant)
Regulatory and government authorities (where required by law)
Professional advisers (legal, audit, compliance)
Process data only on our instructions
Implement appropriate security safeguards
Comply with applicable data protection laws
We ensure appropriate safeguards are in place
Transfers comply with NDPR and applicable international standards
Fulfil the purposes outlined in this Policy
Comply with legal, regulatory, and contractual obligations
Resolve disputes and enforce agreements
When no longer required, data is securely deleted or anonymized.
OneConnect implements robust technical and organizational measures to protect personal data, including:
Encryption and access controls
Network security monitoring
Role-based access management
Secure data storage and backups
We align our practices with recognized information security standards, including ISO/IEC 27001:2022.
Access your personal data
Request correction of inaccurate data
Request deletion (where lawful)
Restrict or object to processing
Withdraw consent at any time
Request data portability
Lodge a complaint with the relevant data protection authority
Requests can be made using the contact details below.
Our Services are not directed at children under the age of 18. We do not knowingly collect personal data from minors without appropriate parental or legal consent.
Legal or regulatory changes
Operational or service updates
Any updates will be published on our website with the revised effective date.
OneConnect Infrastructure Limited
📍 Abuja Office: 4 Kenema Close, Off Ademola Adetokunbo Crescent, Wuse 2 FCT - Abuja.
📍 Lagos Office: 8 Oba Yekini Elegushi Street, Ikate Lekki Lagos State.
📧 Email: privacy@oneconnect.ng
📞 Phone: +234 [Insert number]
If you have any questions about this policy, please contact us at support@oneconnect.com.ng